Keep track of a loved one’s care and know what to do next.

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Close-up of an elderly couple's hands held together

Why we exist

Over half of family caregivers perform medical tasks.
Only 11% were ever trained.

63 million Americans are managing a parent's medications, specialists, and hospital visits — from memory.

AARP · Caregiving in the U.S., 2025

The problem

Most of care still arrives in fragmented pieces.

Texts, voice notes, photos of pill bottles, portal emails, missed calls — from everyone, all week, in no order at all.

The problem

Care is a clinical problem and an administrative one.

Families end up running both — the medications and the paperwork.

The problem

For 26 million people, care doesn’t happen in English.

Someone in the family ends up translating. Alongside works in the language they already use.

Mom· Messages · 9:41 am

hi honey!! I ran out of my blood pressure pills 😬 can you fix it?

Mom· Photo

Photo of a medication bottle held in a hand

Dad· Voice note

2:14
Stephwait did anyone actually book the echo??
now
MyChartYour visit summary is ready — St. Anne's
now
Missed call · Riverside LabVoicemail · 0:48
now

r/eldercare· Reddit

I keep a running Google doc with all current medications, doctors listed, and medical notes from every appointment.

r/Alzheimers· Reddit

Does anyone document the details and dates of when things happen? If so, do you share with doctors, in person or online, or share with relatives?

r/medicare· Reddit

Waiting and waiting for prior authorizations while sitting in the hospital.

Mom· Messages · 9:41 am

宝贝，我的降压药吃完了 😬 你能帮我弄一下吗？

The solution

Agents that give you your time back.

Chases the refill
Books the follow-up
Fights the prior auth
Decodes the insurance letter
Preps the questions
Pulls the records together
Tracks what’s changing
Catches what got missed
Chases the referral
Keeps the doctor up to date
Keeps an emergency brief ready
Keeps the important paperwork ready
Books the ride
Finds the help they qualify for
Records the visit
Writes the next steps
Reconciles the med list
Explains the result
Speaks their language
Builds their health timeline
Briefs the new doctor
Updates the family

1

Record any conversation.

Doctor visit, insurance call, pharmacy call, or voice memo. Alongside identifies who you spoke to, what it was about, what changed, and what was promised.

2

Understand what matters.

Every conversation becomes an organized summary — medication changes, diagnoses, deadlines, next steps. Tap an unfamiliar term for plain English, then ask follow-ups in chat.

3

Analyze the paperwork.

Photograph an insurance letter, denial, EOB, referral, or discharge document. Alongside tells you what it is, what it means, what to do, and by when.

4

Follow through for you.

It remembers the open loops — referral not booked, prior auth pending, prescription running out — and prompts or acts on the next step until it’s resolved.

9:41

Dr. Chen · cardiology

15:20

Listening — tap when you’re done

Caught so far

Dose change · metoprolol
New order · echocardiogram
Promised · referral this week

Doctor visits, insurance calls, pharmacy calls, voice memos.

Summary

Dr. Chen · cardiology

Today · 22 min · 3 next steps

What changed

Metoprolol 25 mg → 12.5 mg, evenings

Diagnosis

New: atrial fibrillation

Atrial fibrillationAn irregular heart rhythm. Common and manageable — it’s why the dose changed.

Deadlines

Book the echocardiogramWithin 3 weeks
Ask a follow-up…

Chat

tryalongside

Answers from her records — never medical advice

photo Photo of an Anthem insurance letter
What is this letter from Anthem??
It’s a utilization review for therapeutic exercise (code 97110). Her therapy isn’t on hold — Anthem wants the clinic’s notes to match Policy C-07002. This is for her clinic’s billing team, not for you to answer.
Save to librarySend to her clinic
Message…

Loops

Echocardiogram

Jul 14 – Aug 11 · resolved

Jul 14
Echo orderedCaught in the visit recording
Jul 22
Still not booked — called imagingEarliest slot held for her
Aug 2
Insurance pushed backAppeal sent — you approved it
Aug 11
Approved & booked — Aug 19Ride covered by her transit benefit · Steph notified
Done. You did none of the chasing.
Refills, rides, renewals, results — every loop, same persistence
Home Health Record Schedule Family

Don’t carry it alone — tryalongside.

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Kien Hang

Notes from the founderI’m a physician and engineer, and for the past three years I’ve been deploying AI in enterprise healthcare. Before any of that, I sat in on my parents’ appointments and handled their paperwork. Alongside is the thing I kept wishing we had.
Kien Hang, MD · Cofounder & CEO